Tokyo, Nov. 12 (Jiji Press)–Mitsubishi UFJ Financial Group Inc. said Wednesday it will introduce an “AI concierge” service for customer consultations on wealth management, in collaboration with U.S. artificial intelligence firm OpenAI. The new service will first be offered at a digital bank scheduled to open in fiscal 2026, and will later be expanded to the group’s smartphone apps. Mitsubishi UFJ has signed a strategic collaboration contract with OpenAI, the developer of ChatGPT. The AI concierge service will make service recommendations based on conversations with customers and their financial transaction records. “We aim to create innovative customer experiences,” Mitsubishi UFJ Managing Corporate Executive Tadashi Yamamoto told a press conference in Tokyo. The financial group will also introduce an AI-based system to support customers when opening accounts and applying for services. The group is considering linking its apps to ChatGPT to help users manage household finances and assets more seamlessly. END [Copyright The Jiji Press, Ltd.]
Mitsubishi UFJ to Launch AI Concierge for Wealth Management
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